Residential Cleaning Services

These Terms and Conditions (“Agreement”) govern the services provided by Sage & Shine Cleaning Services (“Company,” “we,” “our,” or “us”) to the client (“Customer,” “you,” or “your”). By booking or receiving our cleaning services, you agree to the following terms:

1. Services Provided

• We provide residential cleaning services as described in your booking or service agreement.

• Services will be carried out by trained staff in a professional and timely manner.

• Any additional services must be requested in advance and may be subject to additional fees.

2. Scheduling & Access

• Appointments are scheduled based on availability.

• Customers must provide safe and reasonable access to the property at the agreed time.

• If we are unable to access the property, a cancellation or lock-out fee may apply.

3. Pricing & Payment

• Prices are based on the size, condition, and service requested.

• A non-refundable deposit of 25% is due when initial booking is made

• Payment is due at the time of service unless otherwise agreed in writing.

• We accept major credit cards, cash, online payments].

• Late payments may incur a late fee of 18% per week until paid in full.

4. Cancellations & Rescheduling

• A minimum of 24 hours’ notice is required to cancel or reschedule an appointment.

• Cancellations made with less than 24 hours’ notice may incur a cancellation fee of 50% of service fee.

• Repeated cancellations may result in service termination.

5. Satisfaction Guarantee

• If you are unsatisfied with the service, please notify us within 24 hours of completion.

• We will arrange a re-clean of the affected area at no additional cost.

• Refunds are not provided, except at our discretion.

6. Customer Responsibilities

• Customer agrees to provide a safe working environment, including running water, electricity, and adequate ventilation.

• Valuables, fragile items, and personal belongings should be put away prior to service.

• We are not responsible for damage to items left in unsafe conditions (e.g., unstable shelves, unsecured wall hangings).

7. Liability

• While we take utmost care, we are not liable for normal wear and tear, pre-existing damage, or items that are not securely attached or installed.

• Our liability for any proven damage is limited to the lesser of the repair cost or the service fee for that appointment.

• We carry general liability insurance for our employees.

8. Health & Safety

• For the safety of our staff, we do not handle hazardous materials, animal waste, mold, biohazards, or pest infestations.

• If such conditions are discovered, service may be refused or terminated, and fees may still apply.

9. Termination of Services

• Either party may terminate ongoing services with written notice of 3 business days.

• We reserve the right to refuse or discontinue services if working conditions are unsafe, unsanitary, or abusive.

10. Privacy

• We respect your privacy. Any personal information provided will be used solely for scheduling, billing, and providing services, in accordance with applicable privacy laws.

11. Governing Law

• This Agreement is governed by the laws of the state of [Your State].

• Any disputes shall be resolved in the courts located within [Your County/State].

Acceptance

By booking or receiving cleaning services from [Your Company Name], you acknowledge that you have read, understood, and agree to these Terms and Conditions.